Refund Policy

Before Filing a Payment Dispute

If your order is late, incorrect, damaged, or unclear, please contact us first at hello@meltywellness.com.

We’ll review the issue and work to resolve it as quickly as possible, including offering a replacement or refund when eligible.

Please note that opening a chargeback or payment dispute with your bank places your order on hold. While the dispute is open, we may be unable to issue a refund, release the order, or send a replacement.

For the fastest resolution, email us directly before contacting your bank. Eligible refunds can usually be handled more quickly through our support team.

At Melty Wellness, we want you to shop with confidence. If something isn't right with your order, we're here to help.

30-Day Return Window

You can request a return within 30 days of receiving your order.

Orders Not Yet Shipped

  • Cancel within 24 hours of placing your order for a full refund.

  • After 24 hours, a 10% cancellation fee will apply because your order has already entered processing.

Orders Already Shipped or Delivered

If your order has already been shipped or delivered, you may still request a return within the 30-day return window.

  • A 30% restocking fee applies to returns made for reasons such as:

    • Change of mind

    • Ordered by mistake

    • No longer wanted

Customers are responsible for the cost of return shipping. We do not provide prepaid return labels.

Your refund will be issued once we receive and inspect the returned item.

No refunds are available more than 30 days after delivery.

Damaged or Defective Items

We carefully inspect every order before it leaves our warehouse. If your item arrives damaged or defective, please email hello@meltywellness.com within 24 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and its packaging

If your claim is approved, we'll offer either a replacement or a refund.

To qualify, the product must:

  • Be in its original condition

  • Not be modified, disassembled, or tampered with

If the damage occurred during shipping, we'll gladly send a replacement once appropriate evidence has been provided. Customers are responsible for return shipping of the damaged item.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

We are not responsible for orders that cannot be delivered due to:

  • Incorrect or incomplete shipping addresses

  • Refused deliveries

  • Packages that are not collected

If this happens, contact us and we'll do our best to help, but we cannot guarantee a refund or replacement.

Refund Decisions

To protect our customers and our business, we reserve the right to approve or decline any refund request, including cases where we reasonably suspect fraud or abuse of our return policy.

How to Start a Return

To request a return or refund, email hello@meltywellness.com with:

  • Your order number

  • A brief description of the issue

Our support team will guide you through the next steps.